Thursday, July 6, 2017

India Post's Twitter Seva resolves complaints at one go

There would be no more running from pillar to post to get an issue resolved in the postal department as the Twitter Seva is helping out in addressing even critical issues at one go. It is the efforts of Telecom Minister Manoj Sinha, who had launched "Twitter Seva" on the social media network to address complaints and concerns of stakeholders in the telecom and postal sectors, which has helped in reducing the complaints resolution time. 

The use of Twitter Seva showcases the change of the stereotypical image of a postman riding down on a bicycle. It's the instant service provided by India Post through its Twitter handle that Twitter Seva is attracting lots of appreciation from Twitterati.

Messages of thanking India Post for prompt resolution of any grievance have become the order of the day. 

"Quoting an instance, a user Saket tweeted that my office has stopped using services of all the courier providers. Speed post trumps all. @IndiaPostOffice we now use only speed post. It shows the faith and satisfaction of users," an official said, adding that about 99 per cent complaints reported through Twitter Seva are being resolved within a few hours, while only a few complaints that require official procedures addressed in a few days.

"When a user Ashutosh Patra tweeted about employees not reaching office on time in Rourkela's Uditnagar head office, senior officials sensitised about the punctuality and public service. When the complainant visited the post office again after a few days, he found things in order," the official said, adding that the Twitter Seva of India Post handles almost 130-150 tweets every day.

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