Monday, May 23, 2016

Amazon India will no longer offer refunds on electronics

NEW DELHI: Amazon India has silently upgraded its return policy for electronic items. As per the new guidelines , electronics are no longer eligible for refunds. However, customers can still get defective items replaced. It is important to note that this is applicable only for products that are fulfilled by Amazon. For items that are seller-fulfilled, it is up to the seller to issue refunds for items that can't be repaired or replaced.

"Mobile phones, tablets, laptops, desktops, monitors, cameras and camera lenses that are fulfilled by Amazon are not eligible for refund and have a replacement only policy. In case you have received a defective or a damaged mobile phone, tablet, laptop, desktop, monitor, camera or camera lens that is fulfilled by Amazon, you will be eligible for a free replacement by the seller as per the product replacement policies provided on," according to the company.

Amazon India did not clarify what will happen if the seller cannot provide replacements for electronic items fulfilled by Amazon.

For refurbished electronics like mobiles, tablets and laptops, Amazon India will issue refunds if the customers return the same within 10 days of purchase.

According to the company, products that are 'Fulfilled by Amazon' indicate that "they are stored, packed and dispatched by Amazon."

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