Monday, June 27, 2016

Mumbai Region Face Book acknowledged the initiative taken by GS

Postal service is all about doing small things the right way. And sometimes, small steps go a long way in increasing customer convenience and in winning their hearts.

The simple step of installing a cheque drop box in Thane Head Post Office is one such initiative which, in just a few days, has won many words of appreciation from the Savings Bank customers. The drop box installed on 6th June 2016 has already led to a visible reduction in the rush at counters, especially at peak hours. The savings agents have also voiced appreciation for this effort. Consequent to reduction in the number of customers lining up at the counters, there is scope to reduce the deployment of man power to the counters, and use the same more productively elsewhere.

The cheque drop box is cleared twice in a day. To take care of the procedural aspects, a separate register is kept for noting the details of cheques found in the drop box.

Congratulations to Vilas Ingale, Senior Postmaster, Thane HO for this thoughtful initiative.

The above news published in face book of Mumbai Region. CLICK HERE TO SEE

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