Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions
Government of India
Ministry of Personnel, Public Grievances & Pensions
03-March-2016 18:41 IST
Timely disposal of Public Grievances
As
per the guidelines issued by the Department of Administrative Reforms and
Public Grievances, a grievance is required to be redressed within a period of
two months. In case, it is not possible an interim reply with reasons for delay
is required to be provided. However, due to federal structure of governance,
each State can also create its own grievance redress mechanism prescribing
different timelines for redress of public grievances. The grievances received
in the nodal Departments/offices of Central Government which pertain to State
Governments are forwarded to them for appropriate action.
This was stated by the Minister of State for Personnel, Public Grievances and Pensions and Minister of State in Prime Minister’s office Dr. Jitendra Singh in written reply to a question by Shri Md. Nadimul Haque in the Rajya Sabha today.
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