Limited Departmental Competitive Examination for promotion to the cadre of Postmaster Grade I

As per DG, Posts letter No.34012/4/2012- DE dated 23th April 2013, Limited Departmental Competitive Examination for promotion to the cadre of Postmaster Grade I is to be held on 30th June 2013, as per the schedule given below:- Date of exam Paper Time 30th June 2013( Sunday) Paper I(without the aid of books) 10.00AM to 11.30 AM Paper II(without the aid of books) 12.30 PM to 02.00 PM As per the existing Recruitment Rules, the vacancies in Postmaster Grade I shall be filled up through a limited Departmental Competitive Examination, from amongst PAs with Five years of regular service as on 1-1-2013 in the Pay band –I, i.e. 5200-20200, with a grade pay of Rs 2400/- The syllabus for the Postmaster Grade I Examination is enclosed at Annexure I and the schedule for conducting the examination is enclosed as Annexure II. The examination will be held in the Circle Head quarters. The APS candidates will have to take examination at the nearest center to their places of servicing. The examination will be objective type Multiple Choice Questions (MCQ) and with the use of carbonless( duplicate) Optical Mark Reader(OMR) Answer sheets. The vacancies will be notified separately . 07 .It is intimated that as far as possible the Question Papers for the said examination(other than the General Awareness & Current affairs and Technology) will be set within the ambit of the various Postal Manuals which are made available on the India Post website/various instructions on departmental procedure issued from the Department from time to time and approved reference books notified on the syllabus at Annexure I.     HOWEVER THE EXAMINATION WILL BE HELD WITHOUT THE AID OF BOOKS.    08.The application form kit will contain Application OMR form( Magenta Colour) instructions sheet, Acknowledgement card and envelope for mailing the application form to CMC Ltd.   09. The following categories of officials are not eligible tp be permitted for appearing in the examination. (a) If any disciplinary action is pending or contemplated against applicants (b) If any punishment is current (c ) If there is any adverse entry in the APAR/ACR in the last FIVE years.   10. Application from willing candidates may please be obtained on plain paper (Annexure III) with his service details to decide his eligibility by Divisional Office/Regional Office/Circle Office/Controlling units latest by 6-5-2013 . Receipt of such application forms along with the details of eligible candidates at Circle Office is fixed on 10-5-2013. A specimen copy of the same is enclosed.

ANNEXURE I

SYLLABUS FOR THE LIMITED DEPARTMENTAL COMPETITIVE EXAMINATION FOR PROMOTION TO THE CADRE OF POSTMASTER GRADE I

PAPER 1

i. Customer Service and Grievances.

1. Compendium of processing and disposal of public complaints.
2. Knowledge about DOPG, DOARPG and RTI cases.
3. Consumer Forum/Post forum/Citizen charter.
4. Central Civil Services (Classification, Control and Appeal) Rules.
5. Conduct rules.
6. Financial hand books.

ii. Postal Operations

         Acts/Rules/Guidelines relating to inland and foreign post/mail operations, money remittance, savings bank schemes and certificates, rural and postal life insurance.

Latest administrative and operational instructions/guidelines issued by the Department.

 

PAPER II

1. Knowledge of products and services of Department of Posts.
2. Marketing:- Principles of marketing , assessment of relating products and services.
3. General awareness and Current affairs including general mental ability test covering logical reasoning(verbal and non verbal) numerical analysis( arithmetic) and basic mathematical equations and statistical rules like mean, median , mode , graphical representation of data, comprehension and basic language skills,
4. General principles of technology.
5. Basic technology requirement – computer, server, laptop.
6. Connectivity of computers.