Postal
customers now have more avenues to register their grievances. As part of its
ongoing efforts to be more tech-savvy and refine its approach in service
delivery, the Department of Posts now has twitter accounts and launched a
toll-free complaint number —1924. Besides mailing grievance letters to the
department, customers may tweet their complaints to @cpmgtamilnadu and
@pmgchennai.
Earlier
this week, the department introduced nodal mechanised delivery of parcels in
three of the city post offices and in Tiruchi on a trial basis. Officials of
the department said parcels would be delivered from one nodal office in the
area instead of sending it to the other delivery office. For instance, delivery
will be done from the Tambaram head office to areas that otherwise are covered
by Tambaram IAF, Tambaram East and Tambaram Sanatorium. This will ensure
quicker parcel delivery most often on the same day. Initiatives to reinvent
postal services according to the changing times are adding to the revenue. Anna
Road head post office is likely to be the first post office in the State to
have payment bank facility, which will provide services similar to banks except
offering loans, by March next year.
The
Tamil Nadu circle has earned a revenue of nearly Rs.194 crore during this
fiscal till August against Rs. 515 crore earned last fiscal.
In
a bid to appreciate employees, the department felicitated about 60 officials
and post offices for their contribution to postal schemes and services at a
function held here on Friday.
The
awards were presented in the presence of Reserve Bank of India’s regional
director J.Sadakathulla.
Nodal
mechanised delivery of parcels introduced in three Chennai post offices and
Tiruchi on a trial basis.
Source
: http://www.thehindu.com
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