Under
normal circumstances no refund is granted on confirmed, RAC and Waitlisted
tickets after the departure of the train.
With
effect from 12.11.2015, certain provisions of Railway Passengers (Cancellation
of tickets and refund of fare) Rules have been amended and comprehensive
Railway Passengers (Cancellation of tickets and refund of fare) Rules 2015 have
been notified through Gazette Notification G.S.R. 836(E). dated
04.11.2015.
Important
changes made in Railway Passengers (Cancellation of tickets and refund of fare)
Rules are as under:-
Refund
on cancellation of unused confirmed tickets:
(i)
If confirmed ticket is presented for cancellation upto 48 hours before the
scheduled departure of the train, per passenger minimum cancellation charge is
levied
.
(ii). If confirmed ticket is presented for cancellation between 48 hours and
upto 12 hours before the scheduled departure of the train, 25% cancellation
charges is levied subject to minimum flat cancellation charge.
(iii)
If confirmed ticket is presented for cancellation between 12 hours and upto 4
hours before the scheduled departure of the train irrespective of distance, 50%
cancellation charge is levied subject to minimum flat cancellation
charge.
(iv).
Refund on confirmed ticket is granted only upto 4 hours before the scheduled
departure of the train.
(B).
Refund on cancellation of unused RAC/Wait-listed tickets/Partially confirmed
tickets:-
(i).
When RAC/Waitlisted ticket/Partially confirmed tickets is presented for
cancellation, the refund of fare minus clerkage charge is made upto 30 minutes
before the scheduled departure of the train.
Certain
provisions of Railway Passengers (Cancellation of tickets and refund of fare)
Rules have been amended to check bogus claims, to facilitate provision of
Mobile ticketing as well as paperless ticketing, discourage last minute
cancellation resulting in seats/berths going vacant etc. The amendment in
refund rules became necessary to adapt to changes/developments in the ticketing
systems.
Further,
reservation charts are being prepared at least 4 hours in advance, which
facilitates purchase of available berths till 30 minutes before departure of
the train.
No
cancellation charge or clerkage charges is levied and full fare is refunded to
all passengers holding confirmed, RAC and Wait-listed tickets if the journey is
not undertaken due to late running of the train by more than three hours of
scheduled departure of the train from the journey commencing station, subject
to the condition that the ticket is surrendered prior to the actual departure
of the train
No comments:
Post a Comment