Postal
service is all about doing small things the right way. And sometimes, small
steps go a long way in increasing customer convenience and in winning their hearts.
The
simple step of installing a cheque drop box in Thane Head Post Office is one
such initiative which, in just a few days, has won many words of appreciation
from the Savings Bank customers. The drop box installed on 6th June 2016 has
already led to a visible reduction in the rush at counters, especially at peak
hours. The savings agents have also voiced appreciation for this effort.
Consequent to reduction in the number of customers lining up at the counters,
there is scope to reduce the deployment of man power to the counters, and use
the same more productively elsewhere.
The
cheque drop box is cleared twice in a day. To take care of the procedural
aspects, a separate register is kept for noting the details of cheques found in
the drop box.
Congratulations
to Vilas Ingale, Senior Postmaster, Thane HO for this thoughtful initiative.
The above news published in face book of Mumbai Region. CLICK HERE TO SEE
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