Ministry of Communications
Introduction of Complaint Tracker in
Postinfo Mobile App of India Post & issue of revised Citizens’ Charter
Posted On: 02 JAN 2018 4:10PM by PIB
Delhi
With
1.5 lakh Post Offices, the Department of Posts has the most widely distributed
postal network in the world. India Post had launched a Postinfo Mobile App on
11.05.2015, which is updated from time to time. Postinfo – the Citizens’
centric android Mobile application of Department of Posts was developed by the
Centre for Excellence in Postal Technology. This app has a number of features
like tracking consignments, Post Office search, postage calculator, insurance
premium calculator and interest calculator. This App of India Post can be
downloaded in Android and Windows mobile phones. Five lakh customers have
already downloaded the Postinfo App.
The
feature of tracking of complaints registered by the customers online on
Computerised Customer Care Centres has been introduced in the Postinfo App of
India Post last month. This aims at facilitating the complainants to track
their complaints on their mobile phones.
In
addition to the above, the Department of Posts has reviewed and revised its
Citizens’ Charter in December 2017, which is a tool for facilitating the
delivery of services to citizens with specified standards, quality and time
frame etc. with commitment from the organisation to its customers. The short
version of the Citizens’ Charter is displayed in the post offices and the
detailed version is available on the website of the Department of Posts
i.e. www.indiapost.gov.in.
No comments:
Post a Comment