The Minister of
Communications Shri Manoj Sinha today launched DARPAN – “Digital Advancement of
Rural Post Office for A New India” Project to improve the quality of service,
add value to services and achieve “financial inclusion” of un-banked rural
population. He said, the goal of the IT modernization project with an outlay of
Rs. 1400 Crore is to provide a low power technology solution to each Branch
Postmaster (BPM) which will enable each of approximately 1.29 Lakhs Branch Post
Offices (BOs) to improve the level of services being offered to rural customers
across all the states. Shri Sinha said that as on date, 43,171 Branch Post
Offices have migrated under the “DARPAN”projectwith the aim of financial
inclusion to rural population and it is targeted to complete the project by
March, 2018.
The Project shall increase the
rural reach of the Department of Posts and enable BOs to increase traffic of
all financial remittances, savings accounts, Rural Postal Life Insurance, and
Cash Certificates; improve mail operations processes by allowing for automated
booking and delivery of accountable article; increase revenue using retail post
business; provide third party applications; and make disbursements for social
security schemes such as MGNREGS.
As part of IT modernization
project, the Department of Posts (DoP) has carried out business process
reengineering across various functional areas and has created To-Be processes
that will enable it to achieve these objectives. As an achievement, Department
of Posts has established 991 ATMs across the country, which are interoperable
with other banks and the common people has directly benefited with the wide
network of Department of Posts especially in rural areas. Till now, 1,12,85,217
transactions have been carried out on the DOP’s ATMs out of which 70,24,214 transactions
have been done by the non-DOP customers. Department of Posts is the only
Government player in this space.
For more than 150 years, the
Department of Posts (DoP) has been the backbone of the country’s communication
and has played a crucial role in the country’s socio-economic development. It
touches the lives of Indian citizens in many ways: delivering mails, accepting
deposits under Small Savings Schemes, providing life insurance cover under
Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI) and
providing retail services like bill collection, sale of forms, etc. The
Department of Posts also acts as an agent for Government of India in
discharging other services for citizens such as Mahatma Gandhi National Rural
Employment Guarantee Scheme (MGNREGS) wage disbursement and old age pension
payments. With 1.5 lakh Post Offices (approximately), the Department of Posts
has the most widely distributed postal network in the world.
Trends such as urbanization,
increased demand for financial services, increased funding by the government
for the weaker sections and the rural sector, have opened up new opportunities
for the Department of Posts,which in turn has necessitated development of new
processes and supporting technology. The Department of Posts is also faced with
twin challenges of increasing competition and continuing advances in
communication technology, especially in mobile telephony and the Internet. In
order to provide the best-in-class customer service, deliver new services and improve
operational efficiencies,the Department of Posts has undertaken an end to end
IT modernization project to equip itself with requisite modern tools and
technologies. The IT modernization project intends to achieve the following:
Wider reach to the Indian
populace through more customer interaction channels
Better customer service
III. Growth through new lines
of business
IT enablement of business
processes and support functions
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Read more at : https://www.indiapost.gov.in/VAS/Pages/News/Darpan.pdf
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